Woodforest National Bank in Daphne, AL

I visited this bank to speak with someone about an issue I found wrong on my account. I spoke with a woman working there who let me explain my situation. It was shown to me that the mistake was, in short, my fault, due to a misunderstanding of how the overdraft fees work. This very bad news was not given to me in an annoyed or curt way. Instead, she was very professional and kind. She explained to me how the process works and offered advice to prevent it from happening again. Then, she went above and beyond expectations and sorted out my account so that I started over with a clean slate. I cannot express how very impressed and grateful I am for Robin Woolsey. She showed the best kind of customer service, and has certainly gained my trust for her branch.