Wells Fargo Bank in Alabaster, AL

Love the employees but really really hate when the branch manager he is a pain in the butt

Unhelpful. Every time I've come to this branch I've had to go to another branch that was actually interested in doing its job.

I am a small business owner and I understand that some times things can be misunderstood. I recently closed my Wells Fargo Bank account and changed to Bryant Bank for my personal banking because Bryant was doing such a good job with our commercial account. I was told the account was closed. Wells Fargo allowed a charge to go through the day after I closed my account that I had forgotten to change over. The charge was for $16 and the over draft charge was $35. Normally I would just pay it and be done but I was told the account was closed and there is not reasonable way for me to find every single vendor that I have my card on file with. When I called to just pay and be done I just asked for verification that my account would be closed for good with no more charges going through and the rep told me he couldn't send emails out of the building but I would get something in the mail in 2 weeks. I asked if I could go to a branch and he told me that I could go put payments had to be made to his department and whatever the branch manager decided to do was on them. Long story short I just paid it and I hope they do what they say and will not allow any more charges on this closed account. But it goes to show why I changed to a more local bank like Bryant Bank and I can promise I will never do business again with Wells Fargo and I wouldn't recommend them to anyone.