STCU: Downtown Spokane Branch in Spokane, WA

Amazing

STCU is THE Best credit union anywhere. They are kind , accurate, supportive and just amazing I can not say enough good things about them WOW if there was a national award for excellence They shoild get it. I still keep my account and I moved out of state ... But They are part of my life now Not like any other bank or CU

Sick of paying for your mistakes out of my pocket. DO NOT TRUST THIS PLACE WITH YOU MONEY OR INFO. So done with this place. You make it impossible to do sound banking. I'm constantly worried that somebody (you) is gonna screw up and I'm gonna have to pay extra on my bills like I HAVE BEEN because they are late, as I am constantly denied access to MY MONEY because of YOUR ERRORS. Do you guys get off on screwing up people's lives? What's worse is every single time I make a complaint, all I receive is a half-hearted apology, like your apology is going to fix the financial distress that YOU created in YOUR ignorance. If you say you care so much about your "quality of service" and your customers, then maybe consider owning your mistakes and offering retribution, instead of just sending an apology. Your "apology" doesn't bring back what I lost. You "apology" doesn't fix the damage done by your careless actions and ridiculous policies, which upon review, I can say that most are definitely NOT designed to help customers in ANY WAY, but to cover your behind, and make you money. Your apology is worth nothing when I have to pay a $150 late fee, just because one of your idiot employees can't/won't do their job correctly. In most places if you can't do your job, you lose it, but not at STCU!!! I'd rather store my money in a matress, at least that way I'm %100 sure it's there when I need it, not when you can "get around to it" GOOD. FOR. NOTHING.

My bank is actually wsecu but since stcu is a branch member I use the one downtown to do most of my banking and I love the place. It was recently moved to another location which is even closer to the apartment building where I live about a block away from me. I think the tellers are awesome. They are very nice and always make me feel happier when I stop by even though I usually am only dropping off small amounts of money. I will always be going to this stcu bank downtown.

Just opened an account because my new car loan is,with STCU. I was pleased that there was a local branch downtown, unfortunately ther is NO parking on Wall St. In front of Bank so you have to park in the mall parking and pay. Or do meter parking on North and south streets. Either way very inconvenient, especially if you are handicapped as I found out the hard way.