Celtic Bank in Salt Lake City, UT

Garbage Customer Service! Great personal an business credit score (800+). Paper work always coming back from their errors. So disappointed no checks an balances, an once i was in so deep no coming out so i had to wait at their disposal.

Horrible service...well not bad really if it is 1962. Can't get a hold of anyone ever. If I could rate it a negative I would

Beware!!! I use quickbooks online and a add came up showing a option to apply for a SBA loan. Sounds like a good option to consolidate my equipment to expand my operations. Wow, was it easy to get a pre approval. I had many questions once this process started. I had explained that most of my business debt was my name. This is just the way I had to do things to get going. I also explained that I dont need cash just to consolidate trucks, and other equipment. Long story short, debt to income to high, and they dont consolidate used equipment. I was told later that the loan cant even be done for used equipment!!!!! I can handle the rejection. It happens all the time. This is after many, many hours of information sending and gathering. If the person I was dealing with would have listened and if she new the rules of the loan I was applying for she could have just said we dont do that. I would have said sounds good and bye. What I cant handle is that the underwriter knows this was not the "product" I needed because they cant do the loan regardless,but the front office people keep pushing people through to get the sale. I wasted so much time on this. Again not mad at the decline I am mad that they should have never made me spend so much time getting all the info to begin with.

I cannot describe the pain that Celtic Bank has put me and my business through. I applied for an SBA mortgage through SmartBiz, and SmartBiz has their loans underwritten by Celtic Bank. We are now in month SEVEN of waiting on them. I have been told by SmartBiz for the past 5 months that the closing was right around the corner, and I have been told directly by Celtic Bank on three separate occasions (over the last three months) that "the title has been ordered" and that "closing will happen next week." And then, despite my having submitted over 140 pages of documentation over a seven month period, I am told that more documentation is needed, and then the closing gets delayed and moves into another month, and then (you guessed it) more documentation becomes necessary. Meanwhile, I have spent over $10,000 out-of-pocket in getting an appraisal, environmental survey, a land/flood survey, etc. I hear NOTHING from the bank unless I am calling three times a day. And even now, I still await the alleged closing. I am getting ready to contact a lawyer but, please, if you're a small business owner, don't do business with SmartBiz or Celtic Bank.

A sincere (and unsolicited) THANK YOU to Celtic Bank and Amy Penman & Colton Thompson who were instrumental in helping me obtain a small business loan for backyardbatterpro.com and sandlotsportsacademy.com. They both worked diligently and guided me every step of the way. This is my second SBA guaranteed loan with Celtic Bank and I cannot be more pleased with their process. Anyone who owns a small business knows how difficult it can be at times, to obtain a business loan in your home town, even with excellent credit. I would highly recommend Celtic Bank to any small business looking for funding. I plan to continue to do business with them in the future when my businesses expand. Donna, Sandlot Sports Academy & Backyard Batter Pro (Corning, NY)