Credit Union of Texas in Plano, TX

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Credit Union of Texas
Address: 7801 Coit Rd, Plano, TX 75024, USA
Phone: (972) 263-9497
Site:http://cutx.org/
Time Work Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-14:00
Sunday: close


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About Credit Union of Texas

This page contains all information about Credit Union of Texas in Plano, Texas (TX), including address, website, phone number and reviews

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Review Credit Union of Texas

Darrell Kelly | 2015-09-08 01:10:23
The customer service of Ms Jennifer Orvis was awesome! And the assistance of Ms Tracy was excellent also. Ms Jennifer went over EVERYTHING that CUTX has for a customer. She has a very pleasant and courteous personality that is outstanding. Ms Jennifer even called the next day to ask me about another benefit to help add to my already great experience. It's the best credit union in TX.
Levin Gunter | 2014-10-22 19:21:36
Less than impressed with this credit union. We moved from a state where credit unions were always competing to provide the best experience for their members, thus offering competitive loan rates, free checking, and comprehensive online banking. We found this CU as a member of the national credit union association hoping it would have similar tenets to the one we just moved away from. We went in and established accounts upon arriving here in Texas, and the process took some 2.5 hours from start to finish. During our on-boarding, the agent assisting us took a moment to attend to a personal phone call involving a loan that she was applying for. I wish I was making this up, but the loan was with another Credit Union where she and her husband both held accounts. This should have been enough of a red flag for us to walk away, but we thought "Hey, at least she was honest about telling us what the call was for." The following month, I hadn't yet set up all of the features of the free checking accounts that we established, when I noticed a charge of $6.95 in my account. The note on the debit was "Bill Pay." I had not set up a bill pay relationship, nor was I aware that there would be a charge for such a basic service. I called the credit union and it couldn't be determined why my account was set up for bill pay. She informed me that there is in fact a $6.95/month charge to utilize the bill pay feature of the online banking. The person helping me was able to reverse the charge and turn off bill pay on the account, but that was the second red flag. The final red flag when we received notices that the free checking option which we had enrolled in was converting to a "secure checking" and that free checking was going away. This meant that we would now be paying a monthly fee for our checking accounts. Suffice it to say, we aren't interested in paying for a checking account (I didn't know banks still existed that don't offer checking for free). We are cancelling our accounts with this Credit Union, and not looking back.
Nancy Elliott | 2015-09-25 19:21:06
I love the CUTX! my first loan was an auto, 4 points below the best competitor. I have had 2 personal loans and another auto loan since then and a 12 year relationship with this company. The people are respectful, down to earth and always helpful with suggestions that have saved me big bucks!
mike tessaro | 2016-04-23 16:18:45
I absolutely love the credit union of Texas they go out of their way to make me happy that help me with numerous loans auto loans and I've always received outstanding service
Fady Ewida | 2017-02-10 05:49:04
The security of the cards is so minimal we have had to replace our cards Atleast four times in one year the banker tried to blame us for the hacking even though we use different cards with different banks at the same places and have no problems. And the main ATM at the bank is always having issues and not wanting to work' especially after busines hours the mobile app is the same way it crashes and freezes alot and doesn't work after busines hours

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