Tru West Credit Union in Austin, TX

I bank here and they've always been good to me. I wish they would have a few more atm locations around the city, but I live pretty close to one as it is, so it works for me.

the bad: 1. their online account access has really obnoxious popup ads for other companies (e.g. turbotax) 2. they don't have secure email or website messaging, so you have to call or drive over to get sensitive info 3. they "forgot" to credit my account for 100$ 4. they got my address wrong (truncated by some software i guess) 5. they de-activated my credit card without warning when they mailed me a new chip card i wasn't expecting the good: 1. when i point out their mistakes, they fix them promptly and without hassle.