Austin Federal Credit Union in Austin, TX

Excellent

I have never been so disrespected as a member of United Heritage Credit Union. My husband went to this location on 07/21/15 to deposit a check in our account and the teller had the nerve to tell him that he needs to go to our main branch location. Excuse me! We have been members for 4 years and never have we experienced this. I never will go back to this location, it's making me think about switching to a different credit union. Are we not good enough to be served at any location. Disappointed member. :(

The absolute worst credit union or lender I have ever had dealt with and that's saying something since I've banked with close to two dozen lenders for personal and business needs over the last 20 years in several states. Pamela Cotton-VP service and Chad Heil loan officer have to be the worst lending employees ever. Five days not returning emails, anti-small business owners, rude, unhappy, and condescending, unlike with most loan officers and lenders they won't talk with you at all, they don't allow you use the same LO you worked with before to build a relationship with, the most ultra-conservative lending practices maybe in the country by a credit union. You call the main ATFCU number and being on hold for 20-30 minutes is normal, it takes DAYS (I kid you not) for them to get back with you on loan approvals. Their phone app looks like something a two-year-old uses crayons to draw up and it's like their stuck in the 1950's. Do your banking and lending with the big boys in central Texas like I do and I shouldn't have tried to forge a new relationship with such a small little angry credit union. I use Navy Fed, PenFed, and RBFCU they know how to treat people correctly.

Wonderful people! They have gone to great lengths to help us out, from getting a car when we needed to an emergency loan. I recomend AFCU to everyone I know.

If I could give zero stars for this credit union, I would. Their website says they open at 7:30 am...it is now 8:30 am and they still have their "after hours" message on, and no one is answering the phone. Also, with regard to their banking rules, they have a ridiculously low daily spending allowance on your debit card, and on top of that, the card gets declined a lot, for no reason. Don't do business with these people if you like to have hassle-free banking, enjoy being able to spend your money when you want to spend it, or actually talk to someone when you have a problem. This place is horrible -- the worst credit union in the history of credit unions.