Fifth Third Bank & ATM in Nashville, TN

awesome

Love Gee. She's the best.

Not to happy with the rates, but the employees where friendly

We have had several below average experiences at this branch that, due to the tellers, have caused inexcusable troubles despite our good credit history. 1. About a year ago my husband went to pay off his credit card. The teller somehow transferred this money to MY credit card- an account completely not attached to his. This caused a very rude creditor to call my husband about "not paying bills". It took multiple calls and many hours to get this sorted out when it was no fault of ours. 2. I went in to pay off my car loan completely on Oct. 31 2015. The teller said that because I had an automatic draft coming out on Nov. 1 (a weekend) he couldn't cancel it, so to pay off everything except for that last payment. This would then be "automatically taken out" and I would receive the car title in a few weeks. It never came. Because I had paid that day the bank didn't withdraw the last payment, meaning it wasn't yet completely paid off despite me asking to do so. He had left just enough in my account for the last payment, EXCEPT that the bank took out some without cause (this would have lead my account to overdraft had I not kept an eye on it)- This leads to #3 3. When we first signed up with this bank they gave us free ID Fraud protection due to my husband's workplace. About a year in we realized they were charging us for it, and they returned the money to us when WE addressed it at another branch. After figuring out the debacle in #2, I saw that they have continued to charge us for this service for the past two years (perhaps further, these were all the records I could find). Although I have mentioned this previous incorrect charge to several of the tellers at this location, all have failed to notify us that it was STILL charging and thus causing bank to made the same mistake twice, as well as owing us money. 4. I asked to make a formal complaint about this branch due to the prior occurrences on the phone, they told me to speak with the manager at the branch. When I asked at the branch on 12/23 I was told that the manager wasn't available and the teller would "email him". The teller I spoke with failed to take any notes or information from me, just simply listened and said he was "sorry" it all happened. I highly doubt this email actually happened and have no record of it. Additionally, we use another bank as our main bank- Fifth Thirds has refused to find any way to withdraw an automatic payment for my car loan from any other bank. They will only do it from their own checking accounts, which at this point we do not trust. We have removed all our finances from this bank, I strongly suggest you do the same. They seem to create problems to gain income for themselves and harm their customers financially. Glad we caught their multitude of mistakes before it damaged our credit permanently.

This is my favorite Bank.They treated me with respect.I love the small town feel and how they remember me when I come in.The car loan was awesome..2 percent!