Over the years, most of the time I have appreciated their service. I have also had some real goofs with them--they appear to be pretty slow responding to issues on accounts. I have also found that some of the service that they contract for out of the credit union is not helpful nor adequate. I have considered transferring my account several time, but have not wanted the hassle, so I live with a few of the less-than-perfect services of Point West.
Kevin Durban | 2016-06-22 20:33:24
fantastic staff, very helpful all around. highly recommended!
Ms Kitty Schwarz | 2016-07-15 08:55:11
The customer service for this credit union is extremely poor. Trying to figure out my balance was a terrible, very time consuming and upsetting experience. They made mistakes on my account, too. I closed my account several months ago, or so I thought. I had not heard anything more from this credit union till a couple of weeks ago, when they wrote to say I had over $100 in my account, and did I want it? Weird. I'm rewriting this review. Just discovered that the first review I wrote was rejected. Maybe it was a rant or too long.
Georgene Finders | 2017-02-12 11:17:43
The new format didn't need t change, it just caused a lot of fonfusion.
Lenah N | 2016-12-03 02:51:43
Short staffed. Long lines. Witnessed 2 highly angry customers about different things at the moment I walked in.