First Tech Federal Credit Union in Portland, OR

Closed on a snow day, wasted almost 5 hours trying to deposit my check only to know they closed early... because of snow. Not open during their business hours. I'm from Texas, if you don't like snow you need to move. If you can't drive in it, you need to move. Not a good reason to close the bank.

I dropped this credit union in October 2016. They had updated their website, mobile app, and went to a chip card in the months before, and I had nothing but problems with them after that. The chip card didn't work at several local locations, and I actually had to get 3 new chip cards due to "suspicious fraudulent activities". I had 2 bill-pay accounts that I had set up on auto pay, and on 5 different occasions my account was charged twice. Customer service has deteriorated in the last couple years as well.

about half of the staff are competent and friendly but their new website is still not fully functional after more than a year and widespread complaints. their location map is illegible. I have had consistently mediocre customer service the other half of the time, sometimes hostile, and grossly interfering with my being able to utilize basic banking functions. I didn't realize leaving wells Fargo would just be 'out of the frying pan and into the fire'. very surprised and disappointed

I've been a First Tech customer going back 15 years. Over the last 12 months I have had terrible experiences regarding 3 different situations. First I was looking to refinance a condo to pull money out for another property purchase. Based on their information I made an offer on the second property and opened escrow. Turns out I was not eligible for a refinance AT ALL because the condo is a rental. Of course I told them this up front. So I had to scramble to come up with the funds another way while already in escrow. Second, I asked them about a personal/bridge loan and the best they could offer me and my 790 credit score was 15% interest. This, after 15 yrs and about 7 or 8 car loans successfully paid off with them. I went to the Internet and obtained an unsecured loan to fix FirstTech's screw up on the refi situation, at 5.99% Third, and Last. I have one remaining car loan with them. I want to pay it off. I go on their website to make the transfer and it is screwed up 4 times. It's been 3 weeks, including multiple phone calls, and it's still not paid off. I received an email last week saying FirstTech can't verify my Chase checking account. The one I have had for 20 years and have transferred funds to FirstTech from Dozens of times. I revalidated the account, then got the email AGAIN today - the account is invalid and I need to revalidate it. AGAIN. Today I will walk into the branch, pay the loan off OLD SCHOOL, and CLOSE MY ACCOUNT.

I love the staff here. they have been nothing but kind & helpful. I've had them help me with so many services I feel like I've got a team there. Anytime I have had an issue, I've kindly explained and sure enough, its fixed before I know it. I have been with First Tech for years and I recommend them to anyone looking for a credit union.