Columbus Finance/Mortgage Inc in Columbus, OH

Worst experience ever. I had full coverage insurance on the car I had, was in a wreck that was completely NOT my fault and I still have to pay 15% of the loan on the vehicle. Columbus Finance's representatives (Dennis) are really rude and unprofessional. I would advise you go elsewhere immediately. Literally run away from this bs finance company.

Do not I repeat do not finance with columbus finance they make up the rules to benefit them... they have a 4pm payment cutoff which is ridiculous since most people are still at work and banks are open that then allows a late charge so if you take advantage of your grace period they get paid twice... that's even with trackable services like Web payments... then once they use this cave man system and blame it on bank processing they do nothing for you, so although you get charged a daily interest you don't get a full day to pay??? That's not common! Then to make matters worse if you happen to have the fees I'm referring to they pull it out of you payment amount so it looks as if you didn't pay so the normal payment hierarchy is not in play (interest & princaple) are thrown to the side so they can collect on fees and then put you at risk of credit reporting even though your pymt was made. With all these negatives the customer service is horrible given my concerns the most I received was a threat for repo... there is never anyone available to answer a phone and you waste that limited day playing phone tag, which is also not helpful since the Web doesn't allow partial payments or any other services... and this comes from a financial person whom has recently worked for credit services and currently does auto financing so I fully understand the terms of the business

Columbus Finance is AMAZING....!!!!! I am sooooo happy that this awesome business has been here for me through thick & thin.....!!!!! With out them being the great people that they are helping me get back on my feet, understanding my hardships & working with me, don't know where I would be today.....!!!!! THANK YOU ALL FOR EVERYTHING YOU DO.....!!!!!!! YOU GUYS ARE GREAT.......!!!!!!!!

First I’d like to say I am giving Columbus Finance TEN STARS!!! I have been with them for almost one year and John, his manager, Martin, and the staff have always been not just pleasant but extremely helpful as well. John is always helpful, compassionate, kind and professional!!! As we all know, “life happens” in one way or another, to all of us (if it hasn’t happened to you yet, keep living) and when it does John and Martin have always been more than kind and always more than happy to help keep me from going “under.” I love that about this company and the people!! One thing I really, really appreciate and totally respect is John's tone when I am faced with a daunting and troublesome situation and am forced to ask for help; let's be completely honest, no one every really wants to ask. He talks to you and not at you, the same with his manager (which I regret I had to request his assistance as well-not for a complaint or anything bad). There was no finger wagging just how can we help and what can we do to be of assistance. All I can say, and I can only speak from my experience-side not, I'm very persnickety- is they have been a blessing and joy in this wonderful car buying journey (if you haven't guessed, there is sarcasm in the wonderful car buying journey portion-not the blessed and joy part, that's genuine)!! I would and do always recommend Columbus Finance. If I ever have to finance another car I would live to work with these guys again!! Although, for real, the next time I would like to purchase the car out right -John and the company are awesome, but I loathe car payments every month- rent and utility bills are enough. Geesh!

This place is b.s. after b.s. very unprofessional the manager said he was a cop and was going to arrest me 4 non payment that's a federal offense even if your joking around it's still against the law so if you're late on payment don't call them it will b just b.s. after b.s. some 1 should put them out of business!!