Ohio’s First Class Credit Union in Cleveland, OH

I was paying my car note there for the first time, and I found an EXTREMELY long line. I was a bit taken off guard, and almost decided to turn around. I am glad I didn't though because the staff here is extremely knowledgeable and fast. The wait was somewhere between 5-10 minutes (probably about 7). Even with the fast service, the girl who attended to me was very nice and conversational. She was a college student and displayed interest in me as a person, something all cashiers should do.

Can I give negative stars? I had to call multiple times when making large payments on things such as the time I bought my furniture and needed an increase on my transaction limit. It was so embarassing to explain to the cashier that Im getting declined because my bank wouldnt let me use my money. Second time, when I put my down payment on my car, the transaction declined 7 times even after I asked for an increase (after several failed attempts at reaching anyone). She put the increase on the wrong card (joint account), then said the increase had a time limit, etc. It was again extremely embarassing. Teller 24 automated services are either always busy or it just rings and rings. Online banking is a joke as we have been locked out of our account FOR MONTHS. It keeps saying wrong password (its not on my end) and then when they reset it, it still doesn't work. And lastly, we went out of state and never once was contacted about purchase verification. I go a couple cities over and buy gas and they block my account and call asking us to verify the purchase. Banked here for 7 years out of extreme stupidity as they have even denied me a small personal loan (and my credit is fair). This place is a joke and they arent even open on Saturdays.

Love this bank because they take the time to care for u and your family. They educate u about your financial stability. If u communicate with them they reach out to u and give u the very best advice. I've been a member for 20 years.

Financed a vehicle through this credit union. First, I would like to start off that I work in the automotive and finance industry. They provided an excellent rate, and that's why I chose them. There have been MANY customer service issues. From setting up electronic payments, to insurance issues. I know just as well as anyone else in the business that if you are to finance a vehicle, you need to have full coverage insurance prior to taking the vehicle home for delivery. You also need documentation for proof of insurance to give to the dealer before you can take delivery of your automobile/motorcycle. Having given the proof of insurance to the dealer and being on my merry way I received a letter from 1st class credit union 2 months later in regards to not having insurance. Not only did they inform me of their miscommunication with the dealer, BUT THEY ALSO CHARGED ME $402 for not having insurance when I really did. The second problem was setting up electronic payments. I called multiple times to be transferred back and forth from several departments. It took 2 WEEKS to finally process my payment! (Come on guys I was basically begging you to take my money!!!) Overall, I highly recommend NOONE TO FINANCE WITH THIS CREDIT UNION! You will have nothing, but unresolved problems! Skip the headache and shop your rate elsewhere!

I moved out of state to Arizona and I had ATM issues and Anita Caldwell and others who working at Ohio's First Class Credit Union worked hard at handling the business for me. I been a member here for 15 plus years and didn not know that I could travel or move out of town and basically walk into another credit union where they do "Shared Branch Services" and access funds in my personal account. 5 Stars on that as well. You guys should highlight that more. That's amazing :) As far as callbacks... their call backs are timely and in the several cases where I expected a call back and didn't receive one the sincere apology was measured and met well beyond the banking expectations... apology totally accepted you guys "5 Stars" on that as well :) So from here in AZ I'm able to access my account with no problems. What matters to me is all that matters to me. I'm good. It's just hot here y'all :)