Five Star Bank, Brighton 12 Corners Branch in Rochester, NY

I was trying to pay for my car being detailed today. She ran my card twice, not working. I called the Warsaw branch and spoke with Tierra, who told me my card was breached and put on hold. I advised her that I needed my card as I was taking my daughter wedding dress shopping in the morning. She arranged for me to go to the nearest site that could give me a card right away. I went to the Brighton office on Monroe avenue, and David was very accommodating and professional in reassuring me my account was safe. He was so understanding and empathetic with me in my situation and I was so amazed at his exceptional customer service. David and Tierra saved a very special moment for me and my daughter. This is why I have banked with them for 25 years !!!!