FreedomRoad Financial in Reno, NV

I recently purchased a used motorcycle from an individual who had a loan with Freedom Road Financial. Was told loan was paid off (and it was). I have called FRF three times with questions about loan payoff, timeline on lien release etc. Each time I have spoken with a kind, patient customer service rep. They were clear about the 10-business day timeline and even gave me a mail date since the holidays have made the 10-business days a bit tricky to calculate. So far have been pleased with their service.

Don't finance anything thru these people. Zero smart people at this company and the rates they charge to offer you financing are crazy. Awful experience getting my title which I wired the money to them and paid over and above for nothing due to unintelligent staff. BEWARE

Outdated website, impossible to login and check my loan status, it never works, could use some upgrades and be more interactive. Always end up calling customer service to check up on my loan when this could be easily done with a couple of clicks online. As far as their customer service goes, is great, they always help me with whatever I need. But seriously they should work on their website and try to make customers' life easier.

Just opened my fifth loan with this Company, I wouldn't go anywhere else, ever. This is the one bank that takes their time to read your credit and look past just your Experian score.They have experienced credit analyst that understand how to read your credit bureau deeply and they approve you. My APR has been better each time I've opened a loan. They are polite, professional, fast, efficient and friendly. I spoke with the receptionist, the credit analyst and the supervisor and was treated so excellent from all of them. Thank you Freedom Road Finance from your Loyal Customer!

This folks are helpful and know their stuff. The only thing I would suggest is they improve on is the "when" something happens. I requested a payment waiver for a month and although I got it I was a bit nervous because I wasn't getting any information about where the request was in the process. Other than that, first rate.