Sandia Area Federal Credit Union in Albuquerque, NM

will never come here again mediocre bussiness

Convenient

I'm leaving and I'm taking all 12 family members and 50+ friends with me, including my grandparents who first established a relationship with this credit union back in the sixties. Customer service will not call you back as promised. They will cut off all telephone and online services if you're overdrawn by as little as $35. I have asked over 2 hours on hold with member services today. Estimated hold time is always 4 minutes but actual hold time ranges from 15 minutes to 45+ minutes. At that point they may claim to be placing you in hold but just hang up on you. It has happened 3 times today, twice by member services associates, and once by a branch manager. They will charge you $3 per month to email you monthly statements after they've eliminated your ability to print them for free from the website. Sandia, I hope you're reading these reviews. If so, please call me so that I don't have to hassle my legal team about the minor issues that you seem to be too incompetent to handle on a Monday. If anybody here thinks I'm just some disgruntled idiot, go read the articulately worded sections about this back on their own website. I wish I had done it before opening an account because, as a general rule, if a company can't navigate the English language at least as well as my 5 year old, I don't trust them with numbers. Cheers!

Lady pit me on hold everytime i said two words then transfered me for no reason transfered me.

Always have great service! In and out and easily able to schedule appointments with whom ever I need to talk to. My favorite branch