US Bank in St. Louis, MO

This place is so blissfully incompetent, it oughta be against the law. In fact, it probably is. US Bank purposely drags their feet in processing Loan Mortgage Assistance applications, making people jump through hoops, and taking 7-8 months to do something that should really take only 7-8 days. They negligently mishandle information submitted by customers, then lie about it not being received (I have plenty of email proof of this, and have reported them to as many federal, state, and local regulatory agencies as I could think of). People like Shannon Zander in the Motgage Assistance Dept are so dense and so incredibly ineffective, you wonder how they can even tie their shoes every morning. Absolutely wretched bumbling cesspool of disorganization, this company.