Premier Acceptance in Indianapolis, IN

We have had our car loan through them for two years now. We are looking to refinance for one main reason. You can NEVER reach them. I have been calling for over a week. Today I was on hold for over three hours and still no one answered. There is no voicemail to leave a message. I have tried to sign in online to do a payment and it keeps saying my session has expired and to re sign in. How does it expire when I'm not signed in to begin with???? They always charge a late fee even if you explain that you were not able to get through to make a payment. I think they do it so they can make more money!!!!!

They are snakes, liars, cheats, and just downright awful people that are taking advantage of people that are in a corner. Well, I am not longer in that same corner, and you are poking a sleeping bear with your continued negligent and mis-informed reports to my credit. Watch me win.

Very difficult to get a hold of. They always have terrible attitudes on the phone and talk to you like you're a criminal. They act like its inconveniencing them to speak to you. Can't wait until my loan is paid off.

I've had my loan with them since October 2015 & they have reported to the credit bureau's 1 time & have not once sent me a statement showing my payments or balance. My credit score keeps dropping because it shows an outstanding loan that payments are not being made on & I've contacted the dealership to help but have gotten zero response. I have them taken directly from my bank account so I have record of my payments but you can't show that when you're trying to get a home loan. Do not finance through this company at all! I am re-financing as soon as possible!!

Rude!!! That's all I can say. Can't wait until we refinance in a year and can cut our relationship off with them. I called and told them that I have entered all the information correctly when I tried setting an account up but it said I don't have an account. I called the office and told a man named Bruce and he kept trying to tell me I wasn't putting the information in correctly. I'm not stupid I have done this before. Reading other reviews on this page apparently I am the the first to experience this. Hopefully their attitudes change and they learn to appreciate their customers or this is going to be a long few years during the term of our loan or when we refinance.