Great American Finance Company in Chicago, IL

Their customer service is a joke. Their contract states one thing while their website states another. I was given a FC for a payment sent on a friday on my final due date supposedly after 4pm. but my payment went out at 10 am and it wasnt processed until monday.!! Customer service rep apologized said she would fix since they were already charging me interest. Said she would call me back, it has been 10 days still no call back or answer from them! Stay Away if you can! If you are late once, they void the same as cash offer.

Absolutely terrible customer service. I hate having to call them for anything. They cut me off repeatedly when I try to ask questions or express concerns. They negate responsibility and say to contact the store that sold the goods. Add to that, they refuse to help me solve their erroneous/excess charges. They also refused to send me a statement and payment history. At this point, I just want to pay off my ACTUAL balance. Their numbers just don't accurately reflect the true numbers.

All I can say is Jeremy(Jeremiah) Saenz was amazing and acted quickly on my request. It is also a pet peeve for me when CS agents don't take the time to read notes- but Jeremy did and he even empathized with me on my situation. He is a very special/ hard to find agent. I also, would like you all to know that the agent I spoke with by the name of Julien on 9/22 was amazing as well..I mean Jeremy also knew what was going on because she took detailed notes which again is another plus. Please take care of these agents it really helps to have not just a pat on the back but true appreciation in the workplace and they deserve it. God bless you all!

I am very disappointed with this company and have never even used them! My bf and I went to get new furniture and I received 3 phone calls regarding our purchase within the first hour of being in the store. They were all asking the same ?'s and giving me info that was against HIPAA laws-since we're not married. They approved everything, we signed all the papers, left the store to get lunch-then received yet another phone call saying they re-nigged on the offer! We have decided this is an omen and will save the money before using credit.

I can't even begin to describe the experience I have had with this company. With the exception of one person, everyone else that work there seems to hate their jobs. They have reported an erroneous late payment on my credit report. I've contacted manager Robert Long today via phone and email requesting information regarding these "late payments" and have not received response to my request. Originally indicating I had a late payment in August 2016 I discussed this back in October still nothing has been done. They updated my credit report. Remove the Aug late payment and September late payment but arbitrarily added a 30day late payment for October and November! What?! Called them again today, I was told "they'll look into it" which was the same thing that I was told back in October before I'd never hear from them again. I'm in the process of trying to mortgage a home and this is holding things up. I could possibly lose my home! I'm filling a complaint with the Attorney general asap.