GTE Federal Credit Union in Tampa, FL

I have been a loyal member since 1998 but I am in the process of leaving. Once upon a time you could walk up/drive thru and speak with a teller face-to-face. No more. GTE decided it was a good idea to remove in store tellers and replace them with machines. The drive thru was removed, so you must use the ATM or go inside. This makes it very difficult for disabled people. I have pain and trouble walking. Standing in line for one of the 3 machines (usually 2, because one is broken) is very time consuming. The volume on the machine is extremely loud, so everyone hears your business. There is an option to pick up a phone receiver and speak to the operator. Last time I looked, it was greasy and dirty, NO WAY am I letting that touch my ear or face. The only great loan officer (shannon) no longer works at this location. You are stuck dealing with Rodney or the branch manager. If you have an issue, they say they will call you back but don't hold your breath.. This place is no longer belongs to the members as they say, it's turning into a nightmare to get anything done. So long GTE, we had a great run of 18 years but I'm moving on and not looking back!

They are a good bank for "extra features" when compared to BOA or other massive chain banks. But the one feature you need most is a person to do the day-to-day activities you cannot do online. I *loath* the twenty-minute minimum wait when I'm there in a prime time situation. I shouldn't have to schedule my entire day around getting to the bank right when they open or five minutes before the close. I'm not that much of a douche, but they force me to be so.

Always have an answer for you when you need help. Wish they would add additional atm machines since they have no use for the old drive up tellers.

I've never had anything but great experiences here. Kevin is always there to greet people and help them get done what they need to get done. He's helped me a few times and he's very efficient and friendly. As for their new computer system that replaces the tellers....I don't get how people are complaining about everyone hearing your business. It's no different than talking out loud to a teller in person. But now you have the option to use the phone so people don't hear. And I have no idea why someone said the phones are gross because every time I've been in things are clean and nice. And I have never been able to hear anyone's business. They have barriers up that block a lot of the sound. The bottom line is, it's a bank. It operates like a bank and does a really great job. Super friendly staff. They'll help you get done what you need.

Every branch replaced their live tellers with machines. Not sure to why we even bother to go inside the branch any more. The line doesn't seems to move and machines always been problematic. I even called to them help me because I over looked my account. So the lady told me they only allow to had one time courtesy fee removal of the LIFE of the account...really? She was hard as a brick!