Worst customer service ever! I waited in the lobby for 15 minutes watching one of the representatives flirt with a customer before someone else finally offered assistance. When I told her my issue, she told me that since she is not normally at that branch that I should go through customer service. I called customer service and was told that she couldn't help me and to call back in an hour. WTH? (I called 2 more times and was given conflicting information as well as insight as to how they screw customers). At the end of the day, my issue was still not resolved and the bank that I used to love is now the bank that I can't stand. Will be looking for a new bank.
Stephanie Gonzalez | 2016-01-12 00:56:50
Waiting in the lobby for 1 hour. Maybe under staffed.
Rodolfo Montilla | 2016-04-28 22:59:57
They are a little slower than most banks, but it's worth the personal connections they have within the local community.
Sarah ko | 2016-07-27 07:10:06
I will be looking for another bank SOON! Customer service sucks and so does this bank. Hate everything about it to the fees and even the ATM. Wonder why they call it the "Curious Bank". Sure is.......?????