TotalBank in Miami, FL

Great customer service, very nice and helpful. 5 stars to the mortgage department they helped me to buy my house in less the 45 days.

For starters I really dislike the hours of operation for Total bank. I run my parents account and had an issue with online banking I was told that I had to go in person with the account holder to get it fixed. Both my parents work late hours and so getting there before 5PM poses a challenge. My mother was able to make arraignments to go with me to TB around 4:40 which is 20 minutes before closing time. Two ladies were chit chatting when we walked in and one lady told me "sorry we are closed". I looked at my watch and replied "you still have 20 minutes, my mother took time off work to get here" and she replied saying that the computers were already shut off and it takes a while for them to start back up again. Needless to say I was very upset at the inconsideration, and lack of customer service. TOTAL BANK, YOUR EMPLOYEES THINK ITS OKAY TO CLOSE 20 MIN PRIOR TO CLOSING TIME. FOOD FOR THOUGHT.