Redwood Credit Union in Santa Rosa, CA

we closed our account on the fact that redwood credit union change our pin number without any notification whatsoever no mail no email notification nothing? they simply change our PIN number causing great distress embarrassment at time of purchaseing Christmas gifts for the family I could not purchases items at this time because I had no access to my money therefore I had to leave all the Christmas gifts I want to purchase behind. before I can retrieve them they were purchased by someone else Christmas was totally destroyed by redwood credit union, when confronted about this problem situation the rude woman at the main office in the cubicle in the main hallway she demanded that I change my pin number and change it for me using the numbers she shoved in my face then repeating the numbers out loud letting everyone in line to hear my new PIN number after being a member of this credit union for 12 years I closed my account immediately.. not one bank official employee or spokesperson could give me a reason why redwood would not allow my pin numbers and change them for me without any notification.... since this has happened to us I have recently found out that we are not the only victims of this insecure banking system, there are over 1000 other victims who have fallen to redwood banking problems#

I am 100% satisfied

This bank is awesome they have helped me and my family have a better life. The best mortgage department no phony promisses they look at your information and give you a clear yes or no.

Worst branch ever. Parking lot is vad and customers are ever worse. Branch is not handled well at all.

I opened a new account and it was very easy. I really like the bank and there customer service. I love the app on my iPhone for RCU and the features that the bank offers. I am very happy!!