Morgan Real Estate & Financial, Inc in San Jose, CA

I refinanced with Morgan Real Estate & Financial after getting a referral from a coworker. They got me a good interest rate on a "no point, no cost" loan. However after closing, I noticed the numbers just didn't add up. For example, around $4000 showed up as points on my 1098 tax form. I showed all of this to my long-time CPA, and she wasn't sure what kind of weird math they used either. I e-mailed them on 3/12/2013 to get some clarification, but I was ignored. I was also required to increase my homeowners insurance coverage significantly, which increased the premium dramatically. This very much detracts from the savings I got by refinancing. The lender they use also does not have any online payment option. The refinance process took longer than I expected, and I had to suffer through pretty poor communication throughout. Sure, they got me the interest rate I was looking for, but I ended up paying for it in the end. If it isn't already, this type of behavior should be illegal. Be careful, and triple-check the paperwork before you commit to Morgan Real Estate. I wrote a negative Yelp review in July of 2013, which much of this review is copied from. Apparently that finally got their attention. On 3/4/2014 I received an e-mail from them out of the blue explaining the discrepancy mentioned in my review. I'm grateful for the explanation, but it took a YEAR to get it. As mentioned, my previous attempt at communicating with them directly (on 3/12/2013) was ignored, but it looks like they will respond when they see a negative review. This is horribly unprofessional. I stand by my comments, and hope this additional data point helps others make their decision.