Fremont Bank San Jose Branch in San Jose, CA

They can't even answer a call to answer a question! That is Bad!

Terrible Bank. The people in this branch office are nice enough, although plan to spend some time there because they're not quick. Fremont Bank in general is awful. Online services are not good and often down. Bill pay is slow and unreliable. It can take 2 weeks from the time you request the bill to be paid to the time you should expect the actual payment to be received. Don't use it for anything important like a mortgage. Their business model appears to be around charging fees. I was charged $40 for an overdraft on a transfer I did with someone on the phone, who gave me my balance (minus a pending bill pay transaction) - when the bill pay cleared my account was overdrawn. I made a big fuss and eventually got to someone who sounded like he would help, and ultimately stopped returning my calls. I gave up, Fremont Bank got their $40 fee and this review to boot. We've had many problems with them - consider yourself warned and steer clear.

It's personable and reliable

I got the best mortgage interest rate from Fremont Bank plus there was no cost to refinance. I actually refinanced three times with them each time they lowered the rate since it was free to apply. Now I have a 2.99% down from our original 12+% in 1999! Fremont Bank also supports the community including our soup kitchen, Martha's Kitchen.