Integrity First Financial Group in San Diego, CA

We did a refinance with them and they did really well. We ended up saving a lot of money and paying off a ton of debt. I appreciate them taking care of me and my family, even if when I was getting impatient, they were very professional and took care of all of our needs. I would use them again and recommend others to use them too in a heartbeat.

I am speaking for myself and on behalf of our wholesale mortgage broker. The absolute worse Non-Prime lender we have ever worked with. It took so long for the lender to come back with an update on the approval we were 60+ days into our purchase. We never did receive the updated approval after waiting 14 days since all requested items were sent in. The seller would not extend and we unfortunately lost all monies ($1900) we paid for appraisal, inspection, credit reports, HOA docs, etc and to make matters worse the seller will not refund our deposit, blaming the delays on our file losing his new purchase and being out significant monies. Our mortgage broker was repeatedly told another 48 hrs, this turned into weeks and weeks. Our mortgage broker said our file would have been approved and closed in 45 days or less with his other non-prime lenders. Please do your homework before making loan application, or have your broker do such. Totally unprofessional company. In the time our loan was there 4 people that assisted our broker all resigned, they were so frustrated with this company they quit.Our broker called the CEO, but rec'd no call back. Upper management was contacted but to no avail Bad news all the way around.

This has been the worst 4 months for us working with this company. We started our process of refinancing towards the end of May 2016 and just closed on Thursday September 15, 2016. To this day, Tuesday September 20, 2016 I am still getting calls from our current lender about our payment for this months mortgage. What a nightmare this company has been, but thank goodness its done. I have some of the same complaints the other reviewers have with this company, delayed things, made up excuses, caused us late fees with our current lender. I feel this company is a bit shady at the work that they do. I had to step in and contact all the companies, employers, etc... as to what items we were waiting for. I feel our broker Eric Swan did not do his job or what he is getting paid to do. I even made a call to the corporate office and made a complaint there with Chris (Branch manager) who made sure I would hear back from him through the rest of the process. It was good at first (2-3 phone calls) then he quit doing what he said he was going to do also. I would NEVER recommend this company to anyone. Thank God this nightmare is over. I don't even want to give this company 1 star but I had to in order for my post to be seen.

I am a person post chapter 13 who has worked very hard to get my credit up to par in order to purchase my first home. I looked up companies who had experience in manual underwriting in order to approve the loan with me being so early out of a chapter 13. I fee like I was sold a dream and I have wasted a lot of time and money on something that should've been confirmed long before the process of submitting an offer ,appraisals or anything else. I was told that US bank who is the end investor does not approve manual underwriting on IHDA loans. That halted my whole process! Why would something that critical not be clearly understood at the very beginning of the whole process?! This is the worst news I could've received right in the midst of the holidays. Know facts for yourself and be prepared for poor communication and poor time management with this company. I nor the seller deserved any of this waste of time in this process.

Dustin was AMAZING! He was so detailed and helpful. His response rate is incredible and he made us feel so comfortable through the whole process. We felt so luck to have him as our mortgage partner! Great Great company!!