HSBC Bank in San Diego, CA

It's a new branch. Bank executives are customer facing. But it's not open on Saturday. Weekdays 9-6PM.

Finally this bank has spread it's wings outside of New York State! I'm so happy to know my former employer has finally made it to SD! Please open more branches so I can leave B of A!

Actually it’s much worse than poor. I was loyal customer of HSBC when I was in Hong Kong. But this one in San Diego disgusted me. Today I met the most ridiculous thing in many years. I called to make appointment to open “Premier accounts” and a Lady named Cynthia answered the phone. She said all the bankers I have met before are not there (either having vacation or not available…), but I can come in anytime this afternoon and she can open the accounts for me. I asked her, “are you sure it’s OK without appointment? It takes me a long time to drive to your branch”. She said yes, they can open the accounts for me today. So I confirm the address with her and heading there right away. However… after 40 mins drive, when I arrived HSBC San Diego, Cynthia didn’t show up and another lady name Laura told me Cynthia has no right to open accounts for customers and no banker is available to help me. She asked me why I don’t make appointment and whether I came to a wrong branch… So I have to drive another 40 mins to come back without anything accomplished. By the way, these two ladies sit side by side in the lobby. All in all, this HSBC branch treats customer like FOOL or even TRASH. Previously, some banker there was not communicating with me in timely manner. I didn’t take it seriously, because I loved and had faith in HSBC Hong Kong. However, taking appointment is the most basic thing in business world. What should people expect if bank strew them even on easy things like making appointments? What I can conclude is maybe HSBC is not ready to service customer in U.S.