California Bear Credit Union in Los Angeles, CA

This Credit Union needs to be able to change pin #'s and some other functions other than going to downtown LA it seems they are out dated with technology Customer Service though is great !!

The loan officer Jennifer is very rude when she talks with her clients does not offer any information has a tone in her voice like if something is bothering her when I ask a question

I have been a member of this bank for more than 10 years and I can't say how badly they have failed me recently. They got hacked and many accounts had fraudulent charges. One of those accounts was mine and I had to nag them for a week to reverse those charges. This is unacceptable and should have been reversed the same day I filed the fraud papers with them. So that same day they told me I would be reissued an new ATM. It's been 21 days now, 15 working days since I filed those charges and I still have no ATM card. Cal Bear has lied to me over and over about the status of my ATM Card. Today they tell me it was mailed yesterday. If you're looking for a credit union, stay away from Cal Bear.

Every time I come here the staff greet me by name. I am happy that they strive to remember all of their regular customers. I never get charged for the services that I need when I am there. The staff are very friendly and professional. I would recommend this branch to anyone who is in need of banking services.