Citadel Servicing Corporation in Irvine, CA

Absolutely horrific lender. They'll treat you like dirt, recondition you for the same loan stipulations multiple times until you give up. Stay away if you actually want to get a loan done.

This operation is completely incompetent. This loan was approved for closing and lenders instructions went out for the final closing 3 days in advance. We have been sitting at the closing table with docs redrawn 4 times due to incorrect language. Closing funds were not wired. My best guess is that they play games with their funding line and don't have the money available... not ideal for your reputation if you are trying to make it as a wholesale company trying to attract brokers.

Awesome company to work with!! Both Jen and Ryan are the best to work with and makes the process so easy and smooth! Highly recommend them!!!

Longest underwriting process I've ever heard of. Realtor said to plan for a lengthy closing of 45-50 days. The closing lasted nearly 3 months. Communication was obsolete other than when they needed an updated document. The fees changed every chance they got to give notice. Never a reduction, always more and more money tacked on to the loan file that was already at a awful rate when all was said and done. I would say the worst part of the loan situation was being given no timelines after we got into contract on the property, we just assumed and hoped and guessed since communication with Citadel was poor and the deadlines passed without any interest in them speeding up or even trying to make any deadline we had in our offer. Thanks goodness the seller was patient and didn't walk on us with our earnest money since we blew all our deadlines thanks to CitaHell.

A PLACE THAT CARES AND GETS THE JOB DONE FAST!! 4 DAYS NOTICE FOR HOME LOAN AND CAME THROUGH ALL THE WAY!! TRUE BLESSING THAT MAKES BUYING A HOME POSSIBLE! THANK YOU SO MUCH HEATHER PARSONS MY LOAN ADV. AND CITADEL SERVICING. FOR REAL PEOPLE HELPING PEOPLE.