Alabama Housing Finance Authority in Montgomery, AL

My story with ServiSolutions starts 3 years ago a few weeks after buying our first home. I got a letter telling me that ServiSolutions had bought my home loan. Being new to the home buying world I was unaware this would happen and thought I somehow screwed something up. I remember calling the customer service lady half in tears with a million questions. She answered every question, explained how to set up an online account, and calmed my fears. From the lady that day to the gentleman I spoke with today I stay consistently pleased with service I receive from the customer service representatives. I work in the healthcare field where right now a lot of emphasis is on customer care and service. I know how difficult it can be to consistently provide excellent customer services and in all honesty I am not a person easily impressed because I expect a smile and respect by anyone providing a service. Being nice on the phone does not make exceptional customer service. However, constantly and consistently going above and beyond, like the Customer Service Reps at ServiSolutions, is what makes them exceptional. Now, to show I look at the whole picture I will tell you my one complaint.... when I call I usually stay on hold for 5 min at least. So when I spoke to a manger today to compliment their service I told her this and she responds with "We have just hired 3 more representatives, so that is going to improve!" What else is there to say... they are simply exceptional!

I didn't choose to be with this company. My mortgage broker sold the mortgage even before I had signed the documents... They seem shady in that they limit your payment options and have dodgy customer service. I would love to know an alternative company to Servisolutions.

Great people, very kind and always helpful. It's always a good phone conversation, even though I'm sure they are overwhelmed at times. An A+++ in my book. :-)

Even after contacting Alabama Housing Authority and asking for assistance. Despite the owners response here I'm still told that there is no help for people who are locked in an endless cycle of accruing late fees. You have to be delinquent on your account; otherwise there is no help. My only option is to go delinquent on my payments to get help, I will be accruing late fees until I can catch up the 28 or 29 days. Other mortgage companies do things like move a current month's mortgage to the end of the mortgage and allow you to apply the amount towards your fees, but not AHA. Review remains the same.

For starters I'm only with this company b/c my original mortgage company sold our loan before we even made our first payment. I don't like that we can't even make bi weekly payments or even send more than our monthly payment. Before I setup for automatic draft, I was paying through my bank account where they were sending out a check each month. One month our check was sent out 3 weeks in advance and when I noticed the check wasn't cashed until a couple weeks after the due date and they charged us a late fee. I called them and they wouldn't waive the fee b/c they they said it was late and we needed to send it In earlier. I told them I found it very hard to believe that it took that long to mail to them. How is it a company that's been in business as long as they have don't even accept electronic payments! Also we have a second mortgage on our account that was a grant given to us that we don't have to payoff if we stay in the house so many years. I asked them if we could just payoff the second mortgage to get it removed and they won't allow us to make payments on it. The problem with this is I've called another company to see about transferring my mortgage to them and we can't b/c of that 2nd mortgage and b/c our loan isn't even 2 years old yet. Even the other company thought it was crazy they won't let us make more payments or payoff our 2nd mortgage. This is NOT a company that tries to help their clients! I will definitely be switching when I'm able to!!